Customer Privacy Notice

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This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

 

Email: geraldine@vidacommunications.co.uk

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What information we collect, use, and why

 

We collect or use the following information to provide services and goods, including delivery:

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• Names and contact details

• Addresses

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

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Lawful bases

 

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

• Legitimate interest:

  • To be able to contact clients in writing, by email or telephone and to keep records of payment of contracts.

  • To optimise user experience on our website.

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Where we get personal information from

 

We get information from people directly.

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How long we keep information

 

We will keep your contact details on file for the duration of our contract with you and for a further six months following the end of the contract. At the end of that period, or once you withdraw your consent, your data will be deleted or destroyed.

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Your data protection rights

 

Under data protection law, you have rights including:

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Your right of access - You have the right to ask us for copies of your personal data.

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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 22 June 2024